Frequently Asked Questions (FAQ) – Learne2i

Welcome to the Learne2i FAQ section! Below, you'll find answers to commonly asked questions about our platform, services, and policies. If you have any further queries, feel free to contact us at 📧 contact@learne2i.co.in.

1. General Questions

1.1 What is Learne2i?

Learne2i is an advanced educational platform designed for students and educators. It provides mock test papers, question banks, performance analytics, and interactive learning resources for JEE, NEET, CBSE, and other competitive exams.

1.2 Who can use Learne2i?

Learne2i is designed for:

• Students preparing for JEE Mains, JEE Advanced, NEET, and CBSE exams.
• Teachers looking for customized test papers and analytics.
• Educational institutions that need advanced learning and assessment tools.

1.3 Do I need an account to use Learne2i?

Yes, you need to create an account to access personalized features, such as test performance tracking, study recommendations, and saved progress.

2. Mock Test Papers & Question Bank

2.1 What kind of mock tests are available?

We offer:

• JEE Mains & JEE Advanced mock tests
• NEET mock tests
• CBSE Board exam mock tests
• Chapter-wise practice tests

2.2 How are the test papers created?

Our test papers are based on the latest syllabus, difficulty levels, and exam patterns. They are automatically generated using Item Response Theory (IRT) to match real exam conditions.

2.3 Can I reattempt a test?

Yes, you can retake mock tests to improve your performance. Each attempt provides new insights into your weak areas.

2.4 How is my performance analyzed?

Learne2i provides:

• Detailed score analysis
• Weak area identification
• AI-based personalized learning recommendations
• Forgetting curve-based revision suggestions

3. StudentHub & FacultyHub

3.1 What is StudentHub?

StudentHub is a personalized dashboard where students can:

• Attempt mock tests and practice questions
• Get AI-powered performance insights
• Track progress with real-time analytics
• Receive personalized revision plans

3.2 What is FacultyHub?

FacultyHub allows teachers to:

• Create question papers from our question bank
• Customize assessments for students
• Monitor student performance with advanced analytics

3.3 Can teachers add their own questions?

Yes! Teachers can add custom questions to generate question papers tailored to their students' needs.

4. Pricing & Subscription

4.1 Is Learne2i free to use?

Learne2i offers both free and paid services. Some mock tests, study materials, and analytics are available for free, while premium features require a subscription.

4.2 What are the benefits of a premium subscription?

With a premium subscription, you get:

• Unlimited access to mock tests
• Advanced performance analysis
• Personalized AI-based recommendations
• Priority customer support

4.3 Can I cancel my subscription?

Yes, you can cancel your subscription anytime. Payments will be refunded on a pro-rata basis.

What is a pro-rata refund?

A pro-rata refund means that you will get a refund for the unused portion of your subscription.

Example:

• If you purchase a 12-month subscription for ₹12,000 and decide to cancel after 6 months, you will get a refund for the remaining 6 months.
• Since ₹12,000 covers 12 months, the per-month cost is ₹1,000.
• If you have 6 months left, you will receive a refund of ₹6,000 (₹1,000 × 6 months).

This ensures that you only pay for the time you used the service and get back the remaining amount fairly.

5. Technical & Account Issues

5.1 I forgot my password. What should I do?

Click on “Forgot Password” on the login page and follow the steps to reset your password.

5.2 How do I update my profile details?

Go to “My Account” in the dashboard and update your information.

5.3 Can I delete my account?

Yes, you can request account deletion by contacting 📧 contact@learne2i.co.in.

5.4 The app/website is not loading. What should I do?

Try the following:

• Check your internet connection
• Clear browser cache or restart the app
• Update the app to the latest version

If the issue persists, contact our support team.

6. Privacy & Security

6.1 Is my data safe with Learne2i?

Yes! We use encryption and security protocols to protect user data. We never sell personal information to third parties.

6.2 How do I change my notification preferences?

Go to Settings in your profile and update your notification preferences.

6.3 Can I opt out of marketing emails?

Yes, you can unsubscribe from marketing emails by clicking “Unsubscribe” at the bottom of any email.

📌 Read our full Privacy Policy here.

7. Contact Us

If you have any other questions, feel free to reach out:

We’re here to help! 🚀